Network and service issues
Find out if there are any current issues with the Janet connection. If you are experiencing issues with your connectivity please call 0300 300 2212.
187373 - Peering issue affecting VOIP services connected via Gamma
Internal checks have confirmed that the issue does not originate within the Jisc network. We have engaged Gamma to investigate the peerings between our networks. We are treating this as a priority incident.
The latest updates will be provided via ticket 187373
Information for users
If you have problems with network access or you need advice on network related matters, please contact the nominated person in your organisation (eg computing services or your IT officer).
All organisations with a primary connection to the Janet Network will have been provided with a fault reporting letter detailing the appropriate ways to contact Jisc if you are experiencing issues with your Janet connection.
Please contact help@jisc.ac.uk if you would like a copy of your fault reporting letter. Follow @jiscmi on X (formerly known as Twitter) for updates on major incidents affecting the Janet Network.