Let's deliver an online session
Common Problems - Troubleshooting
| Situation | Possible Cause | How to Prevent the Situation | A Possible in the moment response |
|
A participant has trouble logging in to a virtual classroom event. |
User error if the participant does not have the correct web link or types in the wrong passcode. |
Ensure participants have correct information prior to the session. Have both the host/trainer link and password and the participant link and password in an easily accessible spot. |
Email the correct link and passcode information. Verbally tell the participant the link and password information. |
| A virtual classroom feature does not work as planned (such as poll question does not load). | User error if the trainer clicks on the wrong button. |
Master the virtual classroom software programme, knowing all the buttons and features. Practice all the software features ahead of time. |
Pause then click on the right button. Switch to a contingency plan, such as typing the poll question on the whiteboard. |
| Participants are not able to annotate on the screen or whiteboard. | User error if the trainer did not enable this participant functionality. |
Practice all the software features ahead of time. Follow all pre-class set up procedures, including checking required participant privileges. |
Navigate to the participant privileges screen and enable these privileges. |